![]() ![]() If the issue persists, it is recommended that you clear data or perform data a factory reset. If the message fails to be sent, there may be a problem with the SIM card. If the SMS center number is correct, but the message still cannot be sent, it is recommended that you insert the SIM card you are using into another working phone.Please consult your carrier about the SMS center number. Open Messaging > ⋮ > Settings > Advanced > SMS center number to set the correct SMS center number. Please check whether the SMS center number is set properly.If a red exclamation mark is displayed when an SMS message failed to be sent, touch and hold the message, go to More > ⋮ > View details, and contact your carrier to report the error code.Under SMS app (Messaging), select Messages. ![]() If you are using a third-party messaging app, open Settings, then search for and access Default apps. Third-party SMS messaging apps may have compatibility issues.If VoLTE is enabled on your SIM card (if so, HD will be displayed in the status bar), disable VoLTE and try again.If your mobile phone is currently using a 5G network, it is recommended that you disable 5G by swiping down from the status bar to display the shortcut switches panel and turning off the 5G switch, and try again.Enable and then disable Airplane mode, and try again.Set the corresponding option to Ask for permission. If you still cannot send a message to a certain number, open Settings, search for and access Premium SMS access, and find Messages.It is recommended that you keep the screen on or charge the phone when sending a group message. If you are sending a group message, check whether the screen is off when the message is being sent.(Consult your carrier about the required PIN2 code.) You can go to Phone > ⋮ > Settings > SIM > More > Fixed Dialing Numbers, and disable Fixed Dialing Numbers. Disable the Fixed Dialing Numbers service and try sending the message again. After Fixed Dialing Numbers is enabled, you can only send messages to contacts in the Fixed Dialing Numbers list. Check whether the fixed dialing service has been enabled.If the recipient is a carrier number and some SMS messages cannot be sent, consult your carrier for details. ![]()
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